We are happy to welcome you to the Music & More with Kelly family. Please take a moment to review our center policies. If you have any questions, please feel free to contact us.
If you miss your regularly scheduled Music Together® class for any reason, you may schedule a make-up class. Two make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.
To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.
Parents, grandparents, and caregivers are welcome to attend class at any time—no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in. If you would like to bring another guest (including an older sibling who may be home from school), please email the office. Visitation spots are available on a first-come, first-served basis and CANNOT be guaranteed. There is a guest fee of $10 that is non-negotiable for siblings under 5 to participate. Make ups for registered siblings may not be exchanged for the sibling guest fee.
The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs. We take time to sanitize our classroom space, instruments, and materials after each class with a child-safe cleaning solution. Sanitizing wipes are available in class, and we ask caregivers to clean instruments after they have been mouthed. If you or your child is sick, please stay home from class and schedule a make-up.
Class Cancellations/Holiday closures will be announced at the beginning of each semester. Classes may be cancelled due to inclement weather, teacher illness, and for other extraordinary circumstances. You will be notified by email if your class in cancelled. The class cancellation may also be left on our office voicemail and posted on our website, Facebook, and Twitter accounts. Cancelled classes will be made up at the end of the session.
We offer the following refund policy(ies). The class description and the registration process will identify the specific refund policy for the class you have chosen.
Music Together Refunds and Credits Full payment, including a nonrefundable registration fee, is due at the time of registration. You will receive a full tuition refund if you request to drop out of class before the registration deadline (typically the first day of classes). No tuition refunds are given for class withdrawals after the second week of class. If you withdraw after the deadline, but before your third class, you will be issued a credit towards tuition for a future semester or a refund. Full refunds are only given if music materials are returned unopened. After your third class, pro-rated credits may be issued upon review of individual circumstances. We understand that sometimes unexpected things happen. However, please note that non-attendance does not constitute a withdrawal from class. We are not able to offer tuition refunds unless we are informed of your intent to withdraw prior to the deadline. The $10 New Family Registration fee is non refundable.
We promise to respect your privacy. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented. We do not sell, rent, loan, transfer, or otherwise disclose any personal information, including your name, address, or email addresses with other organizations outside of Music & More with Kelly or Music Together LLC. Only Music & More with Kelly and Music Together LLC staff and our authorized agents have access to personally identifiable information provided by visitors to our site.
Registering for class online is a completely safe experience! We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Music & More with Kelly have the ability to access your information.Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.